Delivery

No matter were you are in the world, we offer FREE delivery when you spend over £10, and only £1.99 when you spend under £10.

For customers located in the UK we also offer Royal Mail Special Delivery. For customers located in the some parts of Europe we offer an expedited service from €11.99 by DHL. Based on Order Weight.

Europe Zone 1 

Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Spain

Europe Zone 2 

Albania, Andorra, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece,Greenland, Hungary, Iceland, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia,  Malta, Moldova, Montenegro,Norway, Poland, Romania,Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine

• Please allow 14 working days before enquiring about lost or missing items.
• We aim to dispatch your goods from our UK warehouse within 24 hours of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order.
• Please allow additional time for your orders to arrive over the bank holiday weekends. We suggest allowing an additional 2-3 days for your packages to arrive to allow for delays within the mail.
• It is up to you to make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by inadequate address details.

When ordering goods from creoly.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from creoly.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Creoly and therefore cannot be guaranteed.