Returns

If you are not completely happy with your purchase then you can return it to us within 28 days of dispatch. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 28 days of despatch.

If the product is faulty (meaning it is not of satisfactory quality, not fit for purpose, or not as described), again you can return it to us within 28 days of dispatch, and we will refund the price paid plus the basic delivery charge to your original method of payment. We provide a postage paid returns label for faulty products.

Follow these steps to return your purchase to our warehouse:

1. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging with the barcode(s) and/or tags intact, while the outer packaging can be of your choice (i.e. box, envelope, etc.). Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used.

2. Include dispatch note. In the parcel, include your original delivery dispatch note or a copy of your order number and reason for return. This will enable us to process your return more efficiently.

3. Attach return label. If your product is faulty then please contact us for a free post returns label at hello@creoly.com.  If you do not have a returns label, send your parcel to:

Creoly
Unit 2a
St. Peters Technical Park
St. Peters
Jersey
JE3  7ZN

4. Post it! Please make sure you return items through a traceable service for your safety. Please note that you will be responsible for the costs of returning the items to us unless faulty.

When returning your purchase please allow 28 days from the day the parcel is posted for your refund to be processed or your replacement to be despatched. We will email you to let you know when your refund or your replacement order has been processed. Refunds will be processed within 7 days of receiving your parcel. It may take up to 7 days for the refund to show in your account.

For further information or assistance please contact our customer service team and we will be happy assist you: hello@creoly.com